Privacy Policy

This policy accurately describes what this website actually does today. It was drafted with AI assistance and reviewed for accuracy against the site's code, but has not been reviewed by a lawyer. If you operate in a jurisdiction with specific requirements (GDPR, CCPA, or Pakistan's data protection framework), have counsel confirm this before relying on it as your sole compliance document.

Who we are

This website (syanex.com) is operated by SYANEX PRIVATE LIMITED, CL2, Ground Floor, Block A, Abdalian Society, Johar Town 54782, Lahore. This policy explains what information we collect from visitors to this website, why, and what rights you have over it. It does not cover data handling for client engagements, which is governed by the separate signed agreement or statement of work for that engagement.

What we collect

We collect two kinds of information through this website:

• Information you submit directly. When you use the contact form, we collect your name, email address, company (optional), the service you're interested in, and your message. We only collect what you voluntarily provide — this site has no account system, no newsletter signup, and no e-commerce.
• Information collected automatically. Like any web server, ours logs standard technical data for every request — IP address, browser/device information, and timestamps — for security and abuse prevention. We do not currently run analytics or advertising trackers on this site, so we do not build browsing profiles or share this data with ad networks. If that changes, this policy will be updated before it does.

This site does not set any tracking or advertising cookies. It uses your browser's local storage only to remember a UI preference (light/dark mode) — that value never leaves your device.

How we use it

Contact form submissions are used solely to respond to your inquiry — to understand what you're building and get back to you. We do not use your information for marketing emails, and we do not sell, rent, or trade your personal data to anyone.

Who we share it with

We use a small number of third-party services to operate this site and process form submissions:

• MailerSend — delivers the email notification when you submit the contact form.
• Cloudflare Turnstile — verifies you're not a bot when submitting the form. Cloudflare processes your IP address and some device signals for this purpose; see Cloudflare's privacy policy.

Because these providers operate infrastructure outside Pakistan, submitting the contact form may involve your data being processed on servers in other countries (typically the US or EU) as part of these services' normal operation. We don't share your information with anyone beyond what's needed to deliver your message to us.

Data retention

We keep contact form submissions for as long as reasonably needed to respond to your inquiry and maintain business records of client communications — typically no longer than a few years unless it relates to an ongoing or past client engagement. You can request earlier deletion at any time (see below).

Your rights

Regardless of where you're located, you can ask us to:

• Tell you what personal data we hold about you
• Correct inaccurate data
• Delete your data
• Stop using your data for a specific purpose

To do any of these, email [email protected]. If you're in the EU/UK and believe we haven't handled your request properly, you also have the right to lodge a complaint with your local data protection authority.

Children's privacy

This site is intended for businesses and professionals. It is not directed at children, and we do not knowingly collect personal information from anyone under 16.

Security

This site is served over HTTPS, and the contact form is protected against automated abuse with bot verification and rate limiting. No system is perfectly secure, but we take reasonable, standard measures to protect the data you share with us.

Changes to this policy

If how we collect or use data changes materially — for example, if we add analytics or a newsletter — we'll update this page and the "last updated" date above.

Contact

Questions about this policy, or requests regarding your data, can be sent to [email protected].